Terms of Service

1.1By creating an account, accessing the Service, or clicking “I agree,” you represent and warrant that you are at least eighteen (18) years of age (or the age of majority in your jurisdiction, whichever is greater), possess the legal capacity to enter into a binding contract, and accept these Terms in their entirety.

1.2If you are entering into these Terms on behalf of a corporation, partnership, or other legal entity, you represent and warrant that you have full authority to bind such entity to these Terms, and all references to “you” shall be deemed to include that entity and its authorized users.

1.3 These Terms, together with the Privacy Policy and any order forms or supplemental agreements executed between you and the Company, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, proposals, negotiations, representations, and communications, whether oral or written.

2.1 Access to certain features of the Service requires registration. You agree to provide accurate, current, and complete information during the registration process and to promptly update such information as necessary to maintain its accuracy.

2.2 You bear sole responsibility for safeguarding the confidentiality of your account credentials, including your password and any associated authentication tokens. You are liable for all activities occurring under your account, whether or not authorized by you. You must notify us without delay at info@civraglobal.com upon becoming aware of any unauthorized access to or use of your account.

2.3 You shall not share your account credentials with any third party, register accounts using false or misleading information, or maintain more than one free-tier account per individual without the prior written consent of the Company.

2.4 We reserve the right to suspend or terminate any account where the registration information is determined to be inaccurate, fraudulent, or materially incomplete, and to take such further action as we deem appropriate in our sole discretion.

3.1 CivraGlobal is a website creation and management platform that enables users to design, build, deploy, and operate professional websites and online storefronts. The Service includes content tools for drafting and editing, page layout editors, custom domain configuration, web analytics, team collaboration features, e-commerce functionality, and optional managed hosting and maintenance packages.

3.2 We reserve the right to modify, enhance, suspend, or discontinue any feature or component of the Service at any time, with or without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

3.3 We may impose usage limits, storage thresholds, or bandwidth restrictions on certain features or plan tiers, and may restrict access to portions of the Service without notice or liability.

4.1 All new accounts are eligible for a fourteen (14) day free trial on the selected subscription plan. During the trial period, you will have access to all features included in your chosen plan at no charge.

4.2 A valid payment method is required to initiate the trial. Your payment information will be collected during account setup through our payment processor, Stripe, Inc., but no charges will be applied during the trial period.

4.3 Unless you cancel prior to the expiration of the trial period, your payment method will be automatically charged the applicable subscription fee upon the conclusion of the fourteen-day trial. You acknowledge and agree that it is your responsibility to cancel before the trial expires if you do not wish to be charged.

4.4You may cancel your trial at no cost through Dashboard → Settings → Billing. No charges will be applied if cancellation is completed before the trial period ends.

4.5Following the trial, subscriptions renew automatically on a monthly or annual basis (depending on the billing interval you selected) unless cancelled. You may cancel at any time through Dashboard → Settings → Billing.

4.6 Refund policy. All subscription fees are non-refundable. Cancellations take effect at the end of the then-current billing period; you will retain full access to all features through the end of the period for which you have already paid, and no prorated refund shall be issued for partial months or years of service. Refunds may be issued at our sole discretion only for verified duplicate charges, billing errors, or material service disruptions, and must be requested in writing within thirty (30) days of the disputed charge.

4.7Pricing is published on our website and may vary by region and currency. Subscription fees are billed in the currency agreed upon at the time of subscription. We reserve the right to adjust pricing with no less than thirty (30) days’ prior written notice; any such adjustment will take effect at the start of the next billing cycle following the notice period.

4.8 Optional managed maintenance and support plans are available at additional cost. Details regarding scope, pricing, and availability are published on our pricing page.

4.9All payments are processed by Stripe, Inc. By submitting payment information through the Service, you agree to be bound by Stripe’s applicable terms and conditions. The Company does not store full payment card numbers on its servers; all sensitive payment data is handled directly by Stripe in accordance with PCI DSS requirements.

4.10 In the event of a failed payment, we may pause admin access to your account (while keeping your public website live) until all outstanding amounts have been settled. Repeated payment failures may result in account termination.

5.1If you activate e-commerce functionality on your website—including but not limited to product sales, service bookings, or invoice payments processed through the platform—a platform commission of five percent (5%) of each completed transaction shall apply by default. This commission is separate from and in addition to any third-party payment processor fees.

5.2 The Company reserves the right to negotiate individualized commission rates with specific merchants. Any modification to the default commission rate will be documented in writing and communicated to the affected merchant no less than fifteen (15) days before taking effect.

5.3 Commissions are calculated on the gross transaction value at the time of sale, prior to the application of refunds, chargebacks, shipping credits, or other post-sale adjustments.

5.4 Commission fees will be deducted from merchant payouts automatically, or invoiced separately on a monthly basis, depending on the payout configuration selected by the merchant during e-commerce setup.

5.5Detailed commission statements and transaction histories are accessible in your account dashboard under Commerce → Revenue. You are responsible for reviewing these reports and notifying us of any discrepancies within thirty (30) days of the statement date.

5.6 By enabling any e-commerce feature on a website hosted through the Service, you expressly agree to the platform commission terms set forth in this Section 5. Disabling e-commerce features does not retroactively eliminate commissions already accrued on prior transactions.

6.1 If you operate a storefront, accept payments, or sell goods or services through the Service, you are the merchant of record for all transactions conducted through your website. The Company acts solely as a technology provider and is not a party to any transaction between you and your customers.

6.2 You are solely responsible for compliance with all applicable laws, regulations, and industry standards governing your commercial activities, including but not limited to consumer protection statutes, product safety requirements, tax collection and remittance obligations, export controls, and anti-money laundering regulations in each jurisdiction where you conduct business.

6.3 You shall maintain clear and accurate product descriptions, pricing information, shipping policies, and return or refund policies on your storefront. Misleading product listings, deceptive pricing practices, or the sale of prohibited or illegal goods are strictly forbidden and constitute grounds for immediate account termination.

6.4 You are responsible for fulfilling all orders, responding to customer inquiries, processing returns and refunds, and handling chargebacks and disputes. The Company has no obligation to mediate or resolve disputes between you and your customers.

6.5 You shall indemnify and hold the Company harmless from any claims, losses, or liabilities arising from your e-commerce activities, including product liability claims, consumer complaints, regulatory enforcement actions, and payment disputes.

6.6If you collect personal data from your customers through your storefront, you must maintain your own privacy policy that complies with all applicable data protection laws and clearly discloses your data collection and use practices. The Company’s Privacy Policy governs only the data we collect in connection with operating the Service.

7.1 Your Content.You retain all right, title, and interest in and to the content, data, text, images, logos, and other materials that you upload, submit, or create through the Service (“User Content”). Nothing in these Terms operates as a transfer of your intellectual property rights to the Company.

7.2 License to the Company. By submitting User Content to the Service, you grant Civra Group LLC a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, cache, reproduce, process, display, and distribute your User Content solely as necessary to operate, maintain, and improve the Service. This license terminates when you delete the applicable User Content or close your account, except to the extent that copies are retained in routine backups or as required by applicable law.

7.3 Platform Intellectual Property. The Company retains all right, title, and interest in and to the CivraGlobalplatform, including all software, source code, proprietary algorithms, design systems, templates, documentation, and other materials furnished by the Company. Nothing in these Terms conveys any ownership interest in the platform or its underlying technology to you; your right to use the platform is limited to the license expressly granted herein.

7.4 You represent and warrant that you own or have obtained all necessary rights, licenses, and permissions with respect to all User Content you submit, and that such User Content does not and will not infringe, misappropriate, or violate the intellectual property rights, privacy rights, or any other rights of any third party.

8.1 You shall use the Service only for lawful purposes and in strict compliance with these Terms. Without limiting the foregoing, you agree not to:

• Publish, transmit, or distribute through the Service any content that is unlawful, defamatory, obscene, fraudulent, threatening, or that infringes the intellectual property or other proprietary rights of any third party.
• Use the Service to disseminate unsolicited commercial communications, conduct phishing campaigns, or engage in any form of social engineering or deceptive practice.
• Attempt to gain unauthorized access to any portion of the Service, to other user accounts, or to the servers, networks, or databases connected to the Service.
• Deploy automated scripts, bots, scrapers, or crawlers to access the Service in a manner that exceeds reasonable usage patterns or that imposes a disproportionate load on our infrastructure.
• Introduce any virus, worm, Trojan horse, ransomware, or other malicious code designed to interrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of any component of the Service.
• Resell, sublicense, or commercially redistribute access to the Service without the express prior written consent of the Company.
• Use the Service, in whole or in part, to develop, market, or operate a product or service that is substantially similar to or competitive with CivraGlobal.

8.2 We reserve the right to remove any User Content and to suspend or terminate any account that we determine, in our sole discretion, to be in violation of this Acceptable Use Policy, without prior notice or liability.

9.1 If the Company grants you access to theCivraGlobal API, such access is subject to these Terms and any supplemental API-specific documentation or guidelines published by the Company from time to time.

9.2 API keys are confidential credentials. You are responsible for securing your API keys and for all activity conducted through them. If you suspect that an API key has been compromised, you must revoke it immediately through your account dashboard and notify us without delay.

9.3 The Company may impose rate limits, request quotas, and concurrent-connection caps on API access. Excessive, abusive, or anomalous API usage may result in temporary throttling or permanent revocation of your API privileges.

9.4 We reserve the right to modify, deprecate, or retire API endpoints upon reasonable notice. We disclaim all liability for any disruption, data loss, or service degradation experienced by your applications as a result of API changes.

10.1 The CivraGlobal name, logo, and all related trade names, trademarks, service marks, and trade dress are the exclusive property of Civra Group LLC. No license or right to use any Company trademark is granted under these Terms, and you may not use, register, or apply to register any mark that is confusingly similar to the Company’s marks without our prior written consent.

10.2 The Service, including its architecture, source code, visual design, feature set, and underlying proprietary technology, is protected by copyright, trade secret, patent, and other intellectual property laws of the United States and applicable international treaties. You shall not copy, modify, adapt, distribute, sell, lease, or create derivative works based on any portion of the Service.

10.3 If you believe that content available through the Service infringes your copyright or other intellectual property rights, please submit a written notice to info@civraglobal.com containing sufficient detail to enable us to identify and investigate the alleged infringement. We will respond to valid notices in accordance with applicable law.

11.1THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11.2 We make no representation or warranty that the Service will meet your specific requirements, that results obtained through the Service will be accurate, complete, or reliable, or that the quality of any content, products, or services obtained through the Service will meet your expectations.

11.3 Automated content suggestions produced through the Service are provided as drafts for your convenience. You are solely responsible for reviewing and approving all content before publication. The Company disclaims all liability for errors, omissions, or inaccuracies in any content suggestions, and for any damages arising from your reliance on or publication of such content without independent verification.

12.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CIVRA GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH (A) YOUR USE OF OR INABILITY TO USE THE SERVICE, (B) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, (C) ANY THIRD-PARTY CONDUCT ON THE SERVICE, OR (D) ANY OTHER MATTER RELATING TO THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID TO THE COMPANY IN SUBSCRIPTION FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (US $100.00).

12.3Certain jurisdictions do not permit the exclusion or limitation of liability for incidental or consequential damages. To the extent that such exclusions or limitations are not permitted under applicable law, the Company’s liability shall be limited to the fullest extent authorized by such law.

13.1 You agree to indemnify, defend, and hold harmless Civra Group LLCand its officers, directors, employees, contractors, agents, licensors, and affiliates from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or in any way connected with:

• Your access to or use of the Service.
• Your User Content, including any claims of intellectual property infringement.
• Your breach of any provision of these Terms.
• Your violation of any applicable law, regulation, or the rights of any third party.
• Your e-commerce activities, including product liability and consumer claims.

14.1 The Service is operated from infrastructure located in the United States and other jurisdictions. By accessing or using the Service, you acknowledge and consent to the transfer, storage, and processing of your data, including personal data, in the United States and other countries where our service providers maintain facilities, which may have data protection laws that differ from those in your country of residence.

14.2 Where required by applicable law, we implement appropriate safeguards for international data transfers, including standard contractual clauses approved by relevant regulatory authorities, data processing agreements, and technical security measures designed to protect the confidentiality and integrity of your data in transit and at rest.

14.3 For users located in the European Economic Area, United Kingdom, or other jurisdictions with cross-border data transfer restrictions, additional information about our data transfer practices and your rights is available in our Privacy Policy.

15.1You may terminate your account at any time by navigating to Dashboard → Settings → Account or by contacting us at info@civraglobal.com. Upon termination, your right to access and use the Service shall immediately cease.

15.2 The Company may suspend or terminate your account and revoke your access to the Service at any time, with or without cause, and with or without prior notice. Grounds for termination include, without limitation, violation of these Terms, non-payment, fraudulent activity, or conduct that the Company determines, in its sole discretion, to be harmful to other users, third parties, or the Company.

15.3 Upon account termination, you may request an export of your User Content within thirty (30) calendar days of the termination date. After the expiration of that period, the Company may permanently delete your User Content in accordance with its data retention and destruction policies.

15.4 The following provisions shall survive termination or expiration of these Terms: Sections 7.1 (Your Content), 7.2 (License to the Company, to the extent needed for retained backups), 10 (Intellectual Property), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (International Data Transfers), 16 (Governing Law and Dispute Resolution), and 17 (General Provisions).

16.1We reserve the right to amend these Terms at any time. When we make material changes, we will provide notice by email to the address associated with your account, by posting a prominent notice within the Service, or by other means we deem reasonably calculated to inform you. The “Last updated” date at the top of this page will be revised accordingly.

16.2 Your continued access to or use of the Service following the posting of revised Terms constitutes your binding acceptance of such revisions. If you do not agree to the amended Terms, your sole remedy is to discontinue use of the Service and close your account.

17.1 These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

17.2 Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation between the parties. If the dispute is not resolved within thirty (30) days of written notice, either party may submit the matter to final and binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted by a single arbitrator and may take place by video conference, allowing participation from any location worldwide, unless the parties mutually agree to an in-person venue. The language of the arbitration shall be English.

17.3 Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction as necessary to protect its intellectual property rights, confidential information, or to prevent irreparable harm pending the outcome of arbitration.

17.4 You agree that any claim or cause of action against the Company must be brought in your individual capacity only. You waive any right to participate as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

17.5 For users residing outside the United States, nothing in this section shall deprive you of any mandatory consumer protection rights afforded under the laws of your jurisdiction of residence, to the extent such rights cannot be waived by contract.

18.1 Entire Agreement. These Terms, together with the Privacy Policy and any executed order forms or supplemental agreements, constitute the entire agreement between you and Civra Group LLC with respect to the Service and supersede all prior or contemporaneous understandings.

18.2 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18.3 No Waiver.The Company’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company to be effective.

18.4 Assignment. You may not assign, delegate, or transfer any of your rights or obligations under these Terms without the prior written consent of the Company. The Company may freely assign its rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets.

18.5 Force Majeure. The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, government action, war, terrorism, cyberattack, power failure, or internet service provider failure.

18.6 Notices. All notices required or permitted under these Terms shall be in writing and shall be deemed delivered when sent by email to the address associated with your account (for notices to you) or to info@civraglobal.com (for notices to the Company).

If you have questions, concerns, or requests regarding these Terms of Service, please contact us using the information below: